Xiza Storefront

Privacy Policy

Last updated: January 2026

1. Who We Are

Window Hardware Store Ltd is the data controller responsible for your personal data. We are registered in England and Wales under company number 16725829.

2. Information We Collect

We collect personal information when you place an order or contact us. This includes:

  • Contact details: Your name, email address, phone number, and delivery address
  • Order information: Products purchased, order history, and transaction details
  • Payment information: Processed securely by Stripe; we do not store your full card details
  • Technical data: IP address, browser type, and device information collected automatically

3. How We Use Your Information

We use your personal information for the following purposes:

  • Processing orders: To fulfil your orders and arrange delivery
  • Customer service: To respond to your enquiries and provide support
  • Legal obligations: To comply with applicable laws and regulations
  • Fraud prevention: To detect and prevent fraudulent transactions
  • Website improvement: To analyse how our website is used and improve our services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil our contract with you (e.g., processing orders)
  • Legal obligation: Processing required by law (e.g., tax records, fraud prevention)
  • Legitimate interests: Processing for our legitimate business interests (e.g., improving our services)

5. Third Parties

We share your information with the following third parties who help us operate our business:

  • Stripe: Payment processing (see Stripe's Privacy Policy)
  • Delivery partners: To deliver your orders
  • Supabase: Secure database hosting
  • Vercel: Website hosting

We do not sell your personal information to third parties.

6. Cookies

Our website uses cookies to:

  • Essential cookies: Required for the website to function (e.g., shopping cart, login sessions)
  • Analytics cookies: Help us understand how visitors use our website

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 7 years in accordance with UK tax requirements.

8. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate personal data
  • Erasure: Request deletion of your personal data in certain circumstances
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another provider
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at admin@windowhardwarestore.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted using SSL/TLS.

10. International Transfers

Some of our service providers may be located outside the UK. Where we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

12. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Window Hardware Store Ltd. Company No. 16725829.