Xiza Storefront

Terms & Conditions

Last updated: January 2026

1. About Us

Window Hardware Store Ltd is a company registered in England and Wales under company number 16725829. Our registered address is 182-184 High Street North, London, Greater London, E6 2JA. You can contact us by email at admin@windowhardwarestore.com or by telephone on 020 8050 3505.

2. Definitions

  • "We", "us", "our" refers to Window Hardware Store Ltd.
  • "You", "your" refers to the customer placing an order.
  • "Products" refers to the goods available for purchase on our website.
  • "Website" refers to www.windowhardwarestore.com.

3. Ordering and Acceptance

By placing an order through our website, you are making an offer to purchase products. All orders are subject to acceptance and availability. We reserve the right to refuse any order.

A contract between us is formed when we send you an order confirmation email. Please check the confirmation email carefully and notify us immediately of any errors.

4. Prices and Payment

All prices shown on our website are in British Pounds (GBP) and include VAT where applicable. We are not currently VAT registered.

We reserve the right to change prices at any time without notice. The price charged will be the price shown at the time of your order.

Payment is processed securely through Stripe. We accept major credit and debit cards. Your payment details are encrypted and we never store your full card details.

5. Delivery

We deliver to mainland UK addresses. Delivery times and costs are shown at checkout. For full delivery information, please see our Shipping & Returns page.

Risk of damage or loss passes to you upon delivery. Please inspect goods upon receipt and report any damage within 48 hours.

6. Returns and Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

For full details of our returns policy, please see our Shipping & Returns page.

7. Product Descriptions

We take care to ensure that all product descriptions and images are accurate. However, slight variations in colour may occur due to screen settings, and product dimensions are approximate.

If you are unsure whether a product is suitable for your requirements, please contact us before ordering.

8. Liability

We will not be liable for any indirect, consequential, or special damages arising from your use of our products or website.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Intellectual Property

All content on this website, including text, images, logos, and software, is the property of Window Hardware Store Ltd or our licensors and is protected by copyright and other intellectual property laws.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms from time to time. The current version will always be available on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions about these terms, please contact us:

Window Hardware Store Ltd. Company No. 16725829.